FAQs for You!
General Questions
Q: Who are you?
A: We are RiverCity Print & Imaging, a full-service commercial and digital printing company serving individuals and businesses throughout Arkansas since 1977. We help bring your marketing ideas to life — from design to finished printed products.
Q: Where are you located and how do I contact you?
A: We’re located at 7691 Northshore Place, North Little Rock, AR 72118.
• Phone: 501-227-5000
• Toll-Free: 888-707-9999
• Email: info@rcpionline.com
• Hours: Monday–Friday, 8:30 am–5:00 pm.
Services & Products
Q: What services do you offer?
A: We provide a wide range of printing and marketing services, including:
• Business cards, brochures, flyers, newsletters
• Annual reports, catalogs, stationery
• Banners, signage, vinyl graphics, trade show displays
• Promotional products
• Custom apparel including embroidery, heat press, screen printing, and DTF
• Direct mail services and marketing supply solutions
• Digital Printing, 5th color custom ink including silver, white, & clear
• UV wide format, flatbed with custom routing
• Custom laser engraving
• Inventory management
• Event fulfillment
• Kitting & Handwork
• Order Fulfillment with delivery local to Little Rock, AR, and shipping both national and internationally.
Q: Can you help with custom design?
A: Yes! We offer design services to help you create professional artwork for any print product.
Q: Do you support large or specialty projects?
A: Yes — whether it’s a large print run, unique signage, or custom marketing pieces, we can help plan and execute your project from start to finish.
Direct Mail & Personalization
Q: Can you handle direct mail campaigns?
A: Yes! Request a Quote & upload your mailing list through our File Upload, and we’ll print, personalize with each recipient’s name, and mail it directly without you ever having to step foot outside your office.
ESTIMATES
Q: How do I place an estimate?
A: Its easy! You can navigate to “Request an Quote” in our menu bar, then fill out our form. It’s helpful to provide as much detail as possible such as:
- Project type (e.g., booklets, direct mail, posters)
- Quantity
- Paper type & finishing options
- Delivery timeline
Then upload your files and submit your request. Once submitted, a customer service representative will review and contact you with pricing and options.
You can also call 501-227-5000 or email info@rcpionline.com for personalized assistance.
Turn Around Time
Q: Once I submit the documents, how long will it take to finish my job?
A: Depending on the type of job it is will determine the turnaround time. We always strive to provide an accurate estimate of the turnaround time for each job we do. And we’ll always work with you to find ways to complete your project when you need it.
ART GUIDELINES
Q: What do I need to do to ensure my files are the best print quality?
A: We have a page dedicated to serve all your questions on our art guidelines. You can find it here:
Ordering & Customer Portal
Q: How do I Order?
A: We love to provide you with options to order. You can always place an estimate or call 501-227-5000 or email info@rcpionline.com. You can also place an order through our customer portal. To find instructions on how to do so please see our page here:
How to Use Our Customer Portal
Proofing & Quality
Q: Will I receive a proof before printing?
A: Yes — you can review a proof online via the customer portal to ensure everything looks right before final printing.
Q: What if the print job isn’t correct?
A: Contact us immediately — we’ll work with you to resolve any issues and ensure your job meets expectations.
(For support contact:
Phone: 501-227-5000
Monday - Friday
8:30am - 5:00pm
Or email at:
info@rcpionline.com)
Billing & Payments
Q: How can I pay for my order?
A: We accept payment online via credit card or at pickup. If you have special payment needs (e.g., invoicing for business accounts), contact us for options.
Shipping, Pickup & Delivery
Q: Do you offer delivery?
A: Yes — we can deliver your print products to your location – locally to the Little Rock area (or shipping nationally, or even internationally). Contact us for details on delivery options and pricing.
Q: Can I pick up my order?
A: Absolutely — customers are welcome to pick up their orders at our North Little Rock location. Our hours are Monday – Friday: 8:30 am - 5:00 pm.
Additional Support
Q: How do I get help if I have questions?
A: You can:
• Call us: 501-227-5000 or 888-707-9999
• Email: info@rcpionline.com
• Use the contact form on our website. Visit Us!
